Discretionary waiver of late cancellation fees

Terms and conditions

Late cancellations and missed appointments represent a significant cost to the practice when other patients could have been seen in the time set aside for the patient.
Failure to provide adequate notice for cancelled, rescheduled, or failed appointments will result in a minimum fee of £50 per appointment, depending on the duration of the appointment/s cancelled. We completely understand there may be, on occasion, unforeseen circumstances, and we take into account all valid circumstances. For example, if the reason for short notice cancellation (less than 48 hours notice) or non-attendance is ill health or sickness, we might waive or reduce the cancellation fee upon receipt of satisfactory evidence.
If you would like to request a fee discount, please complete this form and attach any supporting evidence.

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